Power Skills • For everyone • ~100 min
A3 Problem Solving (Toyota Way)
Toyota's problem-solving method: one sheet of paper, the PDCA cycle, 5 Whys and Genchi Genbutsu — understand the problem first, solve second.
What you'll get: The most common mistake in every organisation is jumping straight from symptom to solution. This Power Skills course teaches Toyota's A3 method: build a seven-box A3 around the PDCA cycle, write a data-backed problem statement, go and observe (Genchi Genbutsu), trace root causes with 5 Whys and the fishbone diagram, choose countermeasures aimed at the real cause, then check the result and standardise — the step most organisations skip.
Who is this course for?
- Staff and managers dealing with recurring problems
- HR/L&D who want to solve people problems with data rather than guesswork
- Anyone in manufacturing, operations or process improvement
After this course, you will
- Build a seven-box A3 following the PDCA cycle
- Write a data-backed problem statement with no baked-in cause
- Trace root causes with 5 Whys and the fishbone diagram
- Choose the right countermeasures, implement with metrics and standardise
Course content (4 modules)
Module 1
A3 thinking and the PDCA cycle
What A3 is and why Toyota forces every problem onto one sheet, the PDCA cycle, and Genchi Genbutsu — go and see for yourself.
26 min
Module 2
Framing the problem and tracing root causes
Writing a proper problem statement, the 5 Whys technique, the fishbone diagram, and the traps that leave you at a false cause.
28 min
Module 3
Countermeasures, implementation and standardisation
Choosing countermeasures aimed at the root cause, planning with owners and metrics, then checking results and standardising.
26 min
Module 4
Final test & Certificate
A 10-question wrap-up test. Score at least 8/10 to earn the A3 Problem Solving certificate.
10 min
Certificate in A3 Problem Solving
Complete all 4 modules and score at least 8/10 on the final test to unlock the certificate — issued by Nhan Ha (Tony), MBA, SHRM-CP via TTD. Download the PDF, print it, and share it on LinkedIn.
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