Power skills • Written communication • ~90 min
Writing Email and Work Messages
An email that gets no reply usually is not about the reader being busy.
What you'll get: Recipients scan your email for about fifteen seconds to answer three questions: is this mine, what do I have to do, and by when. If those are not clear, it gets parked and rarely reopened. This 90-minute course writes for those fifteen seconds: subject lines carrying an action and a deadline, a four-line structure, how to write the hard emails — declining, chasing, bad news — and four rules for chat channels.
Who is this course for?
- Anyone writing many coordination emails a day
- Anyone whose emails often go unanswered
- HR staff sending announcements across departments
- Early-career professionals wanting to write more effectively
After this course, you will
- Write subject lines readers can schedule from without opening
- Build an email on the four-line structure in two minutes
- Write emails that decline, chase, and deliver bad news
- Use chat channels for what they are good at, and confirm decisions
Course content (4 modules)
Module 1
Why your email gets no reply
The first fifteen seconds, and three reasons an email gets parked.
22 min
Module 2
The four-line structure
One frame that works for most work emails.
24 min
Module 3
The emails that are hard to write
Saying no, following up, delivering bad news, and writing while annoyed.
24 min
Module 4
Instant messages, and the final test
Rules for work chat channels, and the final test.
20 min
Certificate in Business Writing
Complete all 4 modules and score at least 8/10 on the final test to unlock the certificate — issued by Nhan Ha (Tony), MBA, SHRM-CP via TTD. Download the PDF, print it, and share it on LinkedIn.
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