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Talent Development • Practitioner • ~90 min

Employee Engagement & Retention

Engagement vs satisfaction, designing actionable surveys, eNPS, stay interviews and keeping your best people.

90 min 4 modules 10-question test — pass 8/10
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What you'll get: Many organisations measure 'satisfaction' and mistake it for engagement — missing the most dangerous group of all: people who are content but do the bare minimum. This ~90-minute Practitioner course runs from foundations (six engagement drivers, why the line manager matters most, the four layers of turnover cost) through measurement (actionable survey design, eNPS and its limits, segmenting data) to action (turning results into owned plans, stay interviews, regrettable turnover).

Who is this course for?

  • HR responsible for engagement surveys and retention programmes
  • Managers who want to understand why good people leave and what to do
  • Anyone about to run an engagement survey for the first time

After this course, you will

  • Distinguish engagement, satisfaction and loyalty
  • Design surveys that produce actionable information
  • Read results by segment to find the real problem
  • Run stay interviews and build a focused retention strategy

Course content (4 modules)

Module 1

Engagement is not satisfaction

Telling engagement, satisfaction and loyalty apart; what actually drives engagement; and the real cost of losing people.

22 min

Module 2

Measuring engagement properly

Designing effective surveys, eNPS, sensible frequency, and reading results to find the real problem.

26 min

Module 3

From results to action, and keeping your best people

Turning survey results into real action, stay interviews, and a retention strategy focused on critical people.

26 min

Module 4

Final test & Certificate

A 10-question wrap-up test. Score at least 8/10 to earn the Employee Engagement & Retention certificate.

10 min

Certificate in Employee Engagement & Retention

Complete all 4 modules and score at least 8/10 on the final test to unlock the certificate — issued by Nhan Ha (Tony), MBA, SHRM-CP via TTD. Download the PDF, print it, and share it on LinkedIn.

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