Final test & certificate

Choose the best answer for each question.

To pass: at least 8 of 10 correct.

1. Question 1. What is the core difference between a facilitator and a presenter?

   AA facilitator draws out so learners find it themselves; a presenter conveys one-wayBA facilitator uses more slidesCThere's no difference

2. Question 2. What is the facilitator's mantra?

   A"Pretty slides win"B"The person talking is the person learning"C"The more content the better"

3. Question 3. What is the most worthwhile facilitation lesson from the Disney Institute?

   ADecorate the classroom lavishlyBLet learners EXPERIENCE and draw out lessons themselves rather than preachCMake learners wear character costumes

4. Question 4. Why are OPEN questions better than CLOSED ones when facilitating?

   ABecause open questions are shorterBBecause open questions force learners to think and reveal, instead of a meaningless nodCBecause closed questions are banned

5. Question 5. After asking a hard question, what should a facilitator do?

   AAnswer it themselves after 2 secondsBStay silent 5–7 seconds so the room can thinkCMove straight to another question

6. Question 6. What does 'paraphrasing' when listening achieve?

   AWastes timeBShows the speaker they're heard and clarifies the point for the roomCCorrects the speaker

7. Question 7. Before splitting into groups for an activity, what's most important to clarify?

   AEach group's nameBWhat to do – how long – what deliverable to submitCEach group's pen color

8. Question 8. For a learner who keeps 'monopolizing', what's the suitable tactic?

   ACut them off harshly in front of the classBAcknowledge then move on: 'great point, now I'd like to hear from someone who hasn't spoken'CLet them talk the whole session

9. Question 9. For a resister ('this doesn't work at my place'), what should you do?

   AArgue to prove them wrongBDon't argue; ask back 'what would make it work?' — turn them into a co-designerCIgnore them entirely

10. Question 10. What is a 'parking lot' used for?

    ANoting off-topic ideas to handle later, keeping the session on trackBWhere learners park their carsCThe absentee list