Level 1 Foundation • Course 5/7 • ~75 min
Essential Facilitation Skills
Skills for the front of the room: questioning, managing activities, and handling difficult learners.
Part of the Talent Development • Level 1 — Talent Development Foundation program. Complete the whole program to earn the overall certificate.
View the program →What you'll get: Move from 'lecturing' to 'facilitating': distinguish facilitator from presenter, the art of open questions and waiting silence, active listening, activity and time management, and tactics for four types of difficult learners. Case study: the Disney Institute's experiential training philosophy.
Who is this course for?
- Internal trainers and those new to the front of the room
- SMEs and managers who must lead workshops and meetings
- Anyone who wants to facilitate groups more effectively
After this course, you will
- Act as a facilitator instead of a presenter
- Ask open questions and use silence to spark thinking
- Manage group activities and time
- Handle silent, monopolizing, resistant, and tangential learners
Course content (4 modules)
Module 1
Facilitator, not presenter
The difference between lecturing and facilitating, and the experiential lesson from the Disney Institute.
20 min
Module 2
Three core skills
Asking open questions, active listening, and managing activities and time.
22 min
Module 3
Handling difficult learners and room energy
Tactics for silent, monopolizing, and resistant learners — and how to keep energy up.
18 min
Module 4
Final test & certificate
A 10-question comprehensive test. Score at least 8/10 to earn the Essential Facilitation Skills certificate.
10 min
Certificate in Essential Facilitation Skills
Complete all 4 modules and score at least 8/10 on the final test to unlock the certificate — issued by Nhan Ha (Tony), MBA, SHRM-CP via TTD. Download the PDF, print it, and share it on LinkedIn.
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