Final test & Certificate

Choose the best answer for each question.

To pass: at least 8 of 10 correct.

1. Question 1. What are the four levels of the L&D–business relationship, in ascending order?

   AOrder taker → Service provider → Solution consultant → Trusted advisorBTrainer → Manager → Director → CEOCStaff → Specialist → Department head → Director

2. Question 2. What's the clearest sign you've reached the trusted-advisor level?

   AYou run many courses each yearBDivision heads invite you to discuss a business problem before anyone mentions trainingCYour business card says 'Business Partner'

3. Question 3. When you get a request to 'book a 2-day teamwork course', the best response is:

   ARefuse because it's not the right solutionBTake the request as-is and go find a vendorCAsk contracting questions to re-examine the problem together before locking a solution

4. Question 4. In the stakeholder map, what strategy does the 'high power + low interest' group need?

   AIgnore them since they're not interestedBKeep satisfied: short updates, in business language — they can block you at any timeCInvite them to every session

5. Question 5. A leader says "We trained before and nothing changed." What's the effective response structure?

   ADefend with the previous course's satisfaction scoreBAcknowledge → point out what's different this time (measure Level 3) → ask for a specific commitment from themCBlame their team for not applying it

6. Question 6. The TD function's governance answers which three questions?

   AWho decides what — at what cadence — to what standardBHow much money — how many people — how many daysCWho teaches — who learns — who pays

7. Question 7. Who should decide strategic capability priorities and large budgets?

   AThe TD department aloneBThe talent council: CEO + division heads + Head of TDCEach direct manager

8. Question 8. What's the best strategy-linked budgeting method?

   ABottom-up: sum up every department needBPriority-based: follow the 3–4 pillars of the strategy house, each with a business caseCCopy last year's budget

9. Question 9. When asked to cut the budget by 30%, how does a Talent Leader handle it?

   ACut every program by 30%BCut by priority, state clearly what will NOT be done and the attached risks, propose a cheaper optionCRefuse to cut and explain training is very important

10. Question 10. Which clause is MOST IMPORTANT in a long-term partnership with a training vendor?

    AA discount by number of learnersBKnowledge transfer: after 2–3 courses, internal trainers must be able to teach itCSouvenir gifts for learners