Module 4/4 26 min
Rollout, and the final test
Step 1 / 2·Why good systems still end up unused
0/2 steps done
Learning objectives — after this module you will:
- Plan a staged rollout
- Recognise the causes of post-signature failure
- Complete the final test
Learn ~10 min
Why good systems still end up unused
Guard against the three common causes in advance.
Three causes and how to guard against them
| Cause | Prevention |
|---|---|
| Nothing to learn in the first month | Have five complete courses ready before launch day rather than starting to write them after |
| Administrators undertrained, so everything funnels through one person | Train at least three administrators plus a backup in every unit |
| Nobody is accountable for completion rates | Put completion rates in unit managers' targets, not the training team's |
Launch with a course people genuinely need
The first impression decides the return rate. Launch with a mandatory, useful course — not with an introduction to the system itself.