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Talent Development • Practitioner • ~100 min

Change Management

ADKAR to diagnose individuals, Kotter's 8 steps to lead the organisation, and how to handle resistance.

100 min 4 modules 10-question test — pass 8/10
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What you'll get: Most change initiatives fail not because the solution was wrong but because people never switched to the new way. This ~100-minute Practitioner course gives you both layers: ADKAR to pinpoint exactly which stage each person is blocked at, and Kotter's eight steps to lead the whole organisation. Plus stakeholder mapping, the four causes of resistance, four evidence-based communication principles, and a metric set that measures real adoption.

Who is this course for?

  • HR/L&D rolling out new systems, processes or policies
  • Managers leading a team through a period of change
  • Anyone running a transformation project at any scale

After this course, you will

  • Diagnose the blocked ADKAR stage and intervene precisely
  • Lead organisational change through Kotter's eight steps
  • Map stakeholders and build a guiding coalition
  • Handle resistance, communicate well and measure real adoption

Course content (4 modules)

Module 1

Why change fails, and the ADKAR model

Change fails at the people layer, not the solution; the five ADKAR stages and how to diagnose the real blockage.

26 min

Module 2

Leading organisational change: Kotter's 8 steps

Kotter's eight steps for leading change, stakeholder mapping, and building a guiding coalition.

26 min

Module 3

Handling resistance, communication and measurement

Resistance is data rather than an enemy; how to communicate change effectively and measure real adoption.

28 min

Module 4

Final test & Certificate

A 10-question wrap-up test. Score at least 8/10 to earn the Change Management certificate.

10 min

Certificate in Change Management

Complete all 4 modules and score at least 8/10 on the final test to unlock the certificate — issued by Nhan Ha (Tony), MBA, SHRM-CP via TTD. Download the PDF, print it, and share it on LinkedIn.

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