Final test & Certificate

Choose the best answer for each question.

To pass: at least 8 of 10 correct.

1. Question 1. Why do most change initiatives fail?

   AThe wrong technical solution was chosenBPeople don't switch to the new way of workingCThe budget was insufficient

2. Question 2. What are ADKAR's five stages, in order?

   AAwareness → Desire → Knowledge → Ability → ReinforcementBKnowledge → Awareness → Ability → Desire → ReinforcementCDesire → Awareness → Knowledge → Reinforcement → Ability

3. Question 3. 'I understand why we're changing, but I'm afraid it means job cuts.' Which stage is blocked?

   ADesireBAwarenessCKnowledge

4. Question 4. What's the most common mistake when rolling out change?

   AJumping straight to training (Knowledge), skipping Awareness and DesireBTraining so thoroughly that staff get boredCCommunicating too many times

5. Question 5. What is the first of Kotter's eight steps?

   ACreate a sense of urgencyBForm a visionCGenerate short-term wins

6. Question 6. A guiding coalition needs which three ingredients?

   APower, credibility and hands-on expertiseBBudget, headcount and technologyCExperience, qualifications and seniority

7. Question 7. On a stakeholder map, which group deserves most of your personal time?

   AHigh influence, currently opposingBLow influence, currently opposingCLow influence, currently supportive

8. Question 8. What's the right way to view resistance?

   AAs data — it often flags a real risk or legitimate concernBAs stubbornness to be removedCAs a sign you hired the wrong people

9. Question 9. Who should deliver the message 'here's how this affects your job'?

   AThe line managerBThe CEOCAn external consultant

10. Question 10. Which metric shows change is ACTUALLY happening?

    AThe share of transactions done the new wayBThe number of people who attended trainingCThe number of communication emails sent