Final test & certificate

Choose the best answer for each question.

To pass: at least 8 of 10 correct.

1. Question 1. What is the core difference between coaching and managing/mentoring?

   ACoaching ASKS so the other finds the solution; mentoring shares experience; managing gives specific directionBCoaching is commanding more stronglyCThere's no difference

2. Question 2. According to Whitmore, what is coaching?

   ATeaching others to do it your wayBUnlocking a person's potential to maximize their performanceCSupervising more tightly

3. Question 3. What was Google Project Oxygen's TOP finding about good managers?

   AA good manager is the most technical personBThe number-one behavior of a good manager is 'BEING A GOOD COACH'CA good manager works the most hours

4. Question 4. When should you NOT coach but rather TEACH?

   AWhen the person already has capability but needs unlockingBWhen the person genuinely has no base knowledge (new person, new task)CAlways coach

5. Question 5. What are the four steps of the GROW model?

   AGoal – Reality – Options – WillBGive – Review – Order – WaitCGrow – Repeat – Observe – Win

6. Question 6. At the Options step of GROW, what is a new coach's biggest mistake?

   AAsking too many questionsBJumping in to 'give tips' with solutions instead of letting the other think firstCBeing completely silent

7. Question 7. "What will you do, when, and what support do you need?" belongs to which GROW step?

   AGoalBRealityCWill (Way forward)

8. Question 8. What do the three letters in the SBI feedback model stand for?

   ASituation – Behavior – ImpactBStrong – Bold – ImmediateCStart – Break – Improve

9. Question 9. Why is 'you're always unprofessional' bad feedback?

   ABecause it's too longBBecause it's vague and judges character → triggers defensiveness, doesn't help change behaviorCBecause it's too polite

10. Question 10. What combination is a manager's most powerful people-development tool?

    ACommanding and supervisingBSpecific feedback (SBI) followed by open questions (GROW)COnly praising