Final test & Certificate

Choose the best answer for each question.

To pass: at least 8 of 10 correct.

1. Question 1. What three components make up a competency?

   AKnowledge + Skill + Attitude/BehaviorBCredentials + Seniority + TitleCIQ + EQ + Health

2. Question 2. What is the core difference between a skill and a competency?

   AA skill is more important than a competencyBA skill is a specific, narrow ability; a competency is a broader K+S+A combination tied to success in a roleCThe two concepts are entirely the same

3. Question 3. What are the three competency groups in a typical framework?

   ACore — Functional — LeadershipBHard — Soft — NeutralCJunior — Mid — Senior

4. Question 4. Which behavioral indicator below is written CORRECTLY?

   AHas a high sense of responsibilityBAlways passionate about workCProactively informs stakeholders the moment a deadline-slip risk is spotted, with a mitigation plan

5. Question 5. About how many competencies should a role carry for the framework to be usable?

   A8–12B20–30CThe more the better

6. Question 6. In the 5-level proficiency scale, what mainly distinguishes level 3 (Proficient) from level 4 (Advanced)?

   ALevel 4 has longer seniority than level 3BLevel 3 works independently; level 4 also handles complex cases and coaches othersCThere's no clear difference

7. Question 7. Why should a level descriptor not distinguish levels by adverbs (fairly/very/excellently)?

   ABecause adverbs make sentences longBBecause adverbs aren't verifiable — two assessors will assign different levels to the same employeeCBecause international regulations ban adverbs

8. Question 8. What is the most valuable data source for writing behavioral indicators?

   ACopying a template framework off the internetBInterviewing top performers about their specific success situationsCThe HR department's subjective opinion

9. Question 9. In a skills matrix, how is the gap calculated?

   AThe role's required level minus the employee's current levelBThe best performer's level minus the employee's levelCThe team average minus the employee's level

10. Question 10. A key skill met by only one person in the team — what is the most fitting action?

    ADo nothing since that person is still doing wellBUrgently cross-train at least one backup and document the processCLower the skill's required level to match the current state