Power skills • Communication • ~110 min
Working Across Cultures
The same sentence, understood two ways — and neither side realises it.
What you'll get: The dangerous problem in a multicultural setting is not disagreement but false agreement: both sides leave a meeting believing they agreed, while each understood something different. This 110-minute course focuses on detecting mismatch rather than listing national traits: techniques that verify understanding, the four axes that genuinely affect work, adjustments for meetings, writing and feedback, and how to separate cultural difference from a performance problem.
Who is this course for?
- People working in foreign-invested companies
- Managers with staff or partners in several countries
- Anyone attending meetings in a second language
- HR practitioners supporting multinational teams
After this course, you will
- Detect false agreement before the consequences arrive
- Use the four axes to ask questions rather than label people
- Run meetings that draw out the quieter participants
- Separate cultural difference from a performance problem
Course content (4 modules)
Module 1
Misunderstandings nobody knows are happening
Why the dangerous problem is not disagreement but false agreement.
26 min
Module 2
The four differences that matter most
The four differences that genuinely affect daily work, and how to adjust.
28 min
Module 3
Meetings, writing and feedback across cultures
Specific adjustments for the three activities that fill most of the working day.
28 min
Module 4
Handling conflict, and the final test
When a mismatch has already become a conflict, and the final test.
28 min
Certificate in Working Across Cultures
Complete all 4 modules and score at least 8/10 on the final test to unlock the certificate — issued by Nhan Ha (Tony), MBA, SHRM-CP via TTD. Download the PDF, print it, and share it on LinkedIn.
Questions & Comments
Ask the author a question or share what you took away from this course.
Sign in (free) to ask the author a question.
Sign in to comment