Final test & Certificate

Choose the best answer for each question.

To pass: at least 8 of 10 correct.

1. Question 1. What are the five stages of design thinking, in order?

   AEmpathize → Define → Ideate → Prototype → TestBDefine → Empathize → Prototype → Ideate → TestCIdeate → Empathize → Define → Test → Prototype

2. Question 2. Which two stages do organisations most often skip?

   AEmpathize and Prototype/TestBDefine and IdeateCIdeate and Prototype

3. Question 3. What does employee experience (EX) actually mean?

   AThe sum of every interaction between employee and organisation, mostly ordinary thingsBOffice perks and amenitiesCThe satisfaction score from the annual survey

4. Question 4. What are 'moments that matter'?

   AA few points in the journey with far greater emotional impactBKey dates in the work calendarCImportant company meetings

5. Question 5. In an empathy interview, which question should you ask?

   A'Walk me through how your first day went.'B'Is the onboarding process alright?'C'Are you satisfied with the company?'

6. Question 6. Why are employee workarounds valuable to a designer?

   AThey're the clearest evidence the official system isn't meeting the needBThey show employees are breaking the rulesCThey prove more training is required

7. Question 7. Which problem statement is better?

   A'How might we ensure new hires always know who to ask when stuck?'B'How might we build an onboarding app?'C'How might we make employees happier?'

8. Question 8. What's the most important rule when running ideation?

   AKeep generating ideas completely separate from evaluating themBInvite only the deepest subject-matter expertsCEvaluate each idea immediately to save time

9. Question 9. Why should a prototype look rough and unfinished?

   ABecause a polished version makes users hesitate to criticise honestlyBBecause making it look good takes timeCBecause design standards require it

10. Question 10. What's the giveaway sign of a 'fake pilot'?

    ANobody defined in advance what result would make you STOPBIt runs longer than four weeksCIt only involves one department