Final test & Certificate

Choose the best answer for each question.

To pass: at least 8 of 10 correct.

1. Question 1. What is the best definition of emotional intelligence (EQ)?

   AAlways being pleasant and never getting angryBRecognising your own and others' emotions, understanding their causes, and choosing how to actCAlways going along with others to avoid conflict

2. Question 2. What are Goleman's four domains of emotional intelligence?

   ASelf-awareness – Self-management – Social awareness – Relationship managementBListening – Speaking – Reading – WritingCMemory – Logic – Creativity – Language

3. Question 3. Why is self-awareness considered the foundational domain?

   ABecause it's the easiest to learnBBecause you can't manage an emotion you haven't noticed you're havingCBecause it doesn't involve other people

4. Question 4. What does 'amygdala hijack' describe?

   ATemporary memory loss under stressBAn emotional response firing before the deliberative part of the brain can processCRemembering emotions longer than events

5. Question 5. What does the 6-second rule mean in self-regulation?

   AReply within 6 seconds to seem professionalBBreathe and wait about 6 seconds before reacting, so reason comes backCSpend only 6 seconds on each email

6. Question 6. What is a personal 'trigger' in EQ?

   AA situation that makes you react more strongly than it warrantsBA task-management toolCAn annual personal development plan

7. Question 7. Why is naming an emotion specifically useful?

   AIt helps you explain yourself to other peopleBThe act of naming it accurately already reduces its intensityCIt proves you have a rich vocabulary

8. Question 8. Which kind of empathy creates real value at work?

   ACognitive empathy — just understanding the perspectiveBEmotional empathy — feeling it with themCCompassionate concern — understanding, feeling AND acting to help appropriately

9. Question 9. Which statement about empathy and agreement is correct?

   AEmpathy means conceding to the other person's positionBYou can understand why someone is upset and still keep your decisionCYou can't be empathetic and decline a request at the same time

10. Question 10. What does the SBI feedback model consist of?

    ASituation – Behavior – ImpactBStart – Build – ImproveCSkill – Behavior – Intention