Power Skills • For everyone • ~90 min
Emotional Intelligence at Work
The four EQ domains, keeping emotion from taking the wheel, empathy done right, and hard feedback that preserves the relationship.
What you'll get: EQ isn't suppression or always seeming agreeable — it's noticing emotions and CHOOSING your response. This Power Skills course walks through Goleman's four EQ domains, explains the 'amygdala hijack' behind words we regret, shows how to identify your personal triggers, distinguishes three kinds of empathy, teaches listening to understand rather than to reply, and delivers hard feedback with the SBI model.
Who is this course for?
- Anyone who wants to work more effectively with colleagues
- Managers who must give feedback and handle team conflict
- People who've overreacted and regretted it, and want to change that
After this course, you will
- Locate yourself across the four domains of emotional intelligence
- Identify personal triggers and apply self-regulation techniques
- Distinguish three kinds of empathy and listen to understand
- Give SBI feedback and handle conflict constructively
Course content (4 modules)
Module 1
What EQ is and why it matters at work
Goleman's four domains of emotional intelligence, how EQ differs from IQ, and why EQ increasingly decides work effectiveness.
24 min
Module 2
Self-awareness and self-regulation
How the brain gets 'hijacked' under threat, identifying your personal triggers, and pause techniques so you don't react on instinct.
26 min
Module 3
Empathy and relationship management
Three kinds of empathy, listening to understand rather than to reply, SBI feedback, and handling conflict without wrecking the relationship.
26 min
Module 4
Final test & Certificate
A 10-question wrap-up test. Score at least 8/10 to earn the Emotional Intelligence at Work certificate.
10 min
Certificate in Emotional Intelligence at Work
Complete all 4 modules and score at least 8/10 on the final test to unlock the certificate — issued by Nhan Ha (Tony), MBA, SHRM-CP via TTD. Download the PDF, print it, and share it on LinkedIn.
Questions & Comments
Ask the author a question or share what you took away from this course.
Sign in (free) to ask the author a question.
Sign in to comment