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Module 4/4 26 min

From decision to day one, and the final test

Step 1 / 2·The stage where candidates are most often lost

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Learning objectives — after this module you will:

  • Do the manager's part during the offer stage
  • Prepare for the new joiner's first day
  • Complete the final test
Learn ~10 min

The stage where candidates are most often lost

Do not lose someone at the final step.

The gap between 'accepted' and 'started' is where managers usually leave it to HR.

Four things the manager should do personally

  1. Call to congratulate as soon as they accept — do not leave this to an automated email
  2. Stay in touch at least twice during their notice period, without talking about work
  3. Send in advance what they need so day one is not disorienting: which entrance, who to ask for, what to wear
  4. Be present on day one and give them at least 30 minutes, however busy you are

The quiet stretch before the start date is the most dangerous

Over those 30 to 45 days their current employer will counter-offer and other offers keep arriving. A message every two weeks from their future manager does far more than the effort it costs.

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