Final test & Certificate

Choose the best answer for each question.

To pass: at least 8 of 10 correct.

1. Question 1. Why do most HR policies go unread?

   AThey're written for legal and audit, not for the people who have to apply themBEmployees aren't interested in rulesCPolicies are always longer than 10 pages

2. Question 2. What's the difference between a policy and a procedure?

   AA policy says what and why; a procedure says how and who does which stepBA policy is longer than a procedureCPolicies come from HR, procedures are written by each function

3. Question 3. Which sign shows you DON'T need to issue a new policy?

   AA rule already exists but employees were never told about itBSeveral functions hit the same obstacleCThe current rule no longer matches how operations run

4. Question 4. Which question is most often skipped before writing a policy?

   AWhat already exists on this topic, and does it conflict?BHow many pages will this policy be?CWho will sign it off?

5. Question 5. Which two sections are most often skipped but decide whether a policy works?

   AResponsibilities (who does what) and Exceptions (who approves, how recorded)BPurpose and DefinitionsCScope and Effective date

6. Question 6. What should replace the word 'promptly' in a policy?

   AA specific deadline, e.g. 'within 24 working hours'BThe word 'quickly'CThe phrase 'as per company rules'

7. Question 7. Why use active voice with a person as the subject?

   A'The line manager approves…' names who is responsible; 'Requests will be approved…' does notBBecause active sentences are shorterCBecause passive voice is grammatically wrong

8. Question 8. Under the Labour Code 2019, what must happen before internal labour regulations can ground disciplinary action?

   AConsult the employee representative organisation, register with the provincial labour authority, and notify employeesBThe director's signature is enoughCPosting on the noticeboard is enough

9. Question 9. Which communication layer matters most right after the one-page summary?

   ATraining the line managers first, since they answer employees' questionsBPosting it on the intranetCPrinting it for every noticeboard

10. Question 10. What must be recorded for every approved exception?

    AWho approved it, the reason, and how long it appliesBOnly the name of the person benefitingCNothing — exceptions are one-offs