Module 2/4 30 min
Getting knowledge out of someone's head
Step 1 / 2·Three techniques and when to use which
0/2 steps done
Learning objectives — after this module you will:
- Use structured interviews to extract judgement
- Capture real cases instead of abstract descriptions
- Match the technique to the kind of knowledge
Learn ~12 min
Three techniques and when to use which
Do not interview your way through everything.
Matching technique to knowledge
| Technique | Suits | Output |
|---|---|---|
| Case interview | Judgement, handling exceptions | A set of cases with recognition signs and matching actions |
| Observation with 'why' | Manual skill, processes with many hidden steps | A detailed process with the decision points named |
| Targeted coaching | Complex knowledge that cannot be fully written | A second person who can do it, plus summary material |
'Write up your experience' almost always fails
An experienced person does not know where to start, and what they produce is usually the standard procedure everyone already knows. The valuable knowledge sits in the exceptions, and exceptions only surface in response to the right question.