Talent Development • Tacit knowledge • ~110 min
Knowledge Management and Capturing Know-How
When your best person leaves, they take what nobody wrote down.
What you'll get: Most knowledge management projects fail because they use a document library to solve a tacit knowledge problem. This 110-minute course goes the other way: score knowledge-loss risk on two axes to pick the right three priorities, three techniques for getting knowledge out of someone's head with a five-step case interview set, how to organise a repository around work situations, and a 30-day handover process for when someone resigns.
Who is this course for?
- Learning and development leads
- Managers with a key person nearing retirement or moving on
- Anyone building operating procedures and documentation
- HR practitioners responsible for succession planning
After this course, you will
- Score knowledge-loss risk and choose three priority areas
- Run a case interview that surfaces real judgement
- Organise a repository people can search in two minutes
- Run a 30-day handover for a critical role
Course content (4 modules)
Module 1
Which knowledge is at risk of walking out
Explicit versus tacit knowledge, and scoring risk so you know where to start.
26 min
Module 2
Getting knowledge out of someone's head
Three extraction techniques and how to match one to the kind of knowledge.
30 min
Module 3
Keeping knowledge from going stale
A findable structure, a refresh mechanism, and how to prevent dead documents.
28 min
Module 4
Handover when someone leaves, and the final test
A 30-day handover process for a critical role, and the final test.
26 min
Certificate in Knowledge Management
Complete all 4 modules and score at least 8/10 on the final test to unlock the certificate — issued by Nhan Ha (Tony), MBA, SHRM-CP via TTD. Download the PDF, print it, and share it on LinkedIn.
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