Module 4/4 26 min
Handover when someone leaves, and the final test
Step 1 / 2·Thirty days of handover
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Learning objectives — after this module you will:
- Run a handover process when someone resigns
- Prioritise correctly within a short window
- Complete the final test
Practice ~10 min
Thirty days of handover
Spend the remaining time on what actually matters.
A weekly handover schedule
| Week | Main work |
|---|---|
| Week 1 | Inventory everything they hold; score impact; pick the five most critical areas |
| Week 2 | Case interviews on those five; recorded; the successor attends |
| Week 3 | The successor does the work while the leaver observes and corrects; log the common errors |
| Week 4 | The successor works independently; finalise the contact list and any open commitments |
The contact list is what gets forgotten
Who at the supplier can be called when it is urgent, who at the authority already knows the file, who inside the company remembers the history. This network usually appears in no document at all.