Final test & Certificate

Choose the best answer for each question.

To pass: at least 8 of 10 correct.

1. Question 1. Why do intensive two-day courses usually fail to change anything?

   AThe forgetting curve strips most of it away if nothing followsBBecause the trainer isn't good enoughCBecause the content is too difficult

2. Question 2. What does the spacing effect say?

   AFor the same total hours, splitting and spreading content beats massing it for retentionBLearning faster means remembering longerCBreaks during a session raise test scores

3. Question 3. Which gap CANNOT be closed by training?

   AKnowing the right way but not doing it because process, tools or managers block itBNever having heard of this way of workingCHalf-remembering and skipping a step

4. Question 4. What is microlearning NOT?

   AA long course cut into several short videos that must be watched in orderBA self-contained piece aimed at one behaviourCContent used at the moment the learner needs it

5. Question 5. What's the first step in designing a microlearning piece?

   AWrite the observable behaviour: who does what specifically, in what situationBChoose whether it's video or textCWrite the content and then shorten it

6. Question 6. What is the three-part structure of a piece?

   ASituational trigger — minimum content — one action within 24–48 hoursBIntroduction — body — conclusionCTheory — example — quiz

7. Question 7. In which case should you NOT use microlearning?

   AComplex skills needing practice and feedback, such as negotiation or coachingBReminding people of the steps in a processCAnnouncing a policy change

8. Question 8. What are the five moments of need?

   ALearning new, learning more, when applying, when something goes wrong, when something changesBBefore, during, after a course, revision and testingCIntroductory, basic, advanced, specialist and expert

9. Question 9. What does a good performance support tool need?

   ATo sit where the work happens and answer in under 30 secondsBEnough theory for the reader to understand the underlying principleCTo live in the learning management system so usage can be tracked

10. Question 10. Which metrics should you use for microlearning?

    AShare of people who did the assigned action, and how often job aids are openedBPiece completion rateCSatisfaction score right after the session