Level 2 Practitioner • Course 1/9 • ~120 min
Performance Consulting for L&D
Identify performance problems and distinguish what genuinely needs training.
Part of the Talent Development • Level 2 — Talent Development Practitioner program. Complete the whole program to earn the overall certificate.
View the program →What you'll get: Mature from order-taker to performance consultant: diagnose performance problems with Gilbert's Behavior Engineering Model, run a 4-layer gap analysis (business–performance–cause–solution), and prescribe a mixed 'remedy' instead of defaulting to a course. Foundational thinking: the legacy of Geary Rummler and Thomas Gilbert — the fathers of performance improvement.
Who is this course for?
- L&D Specialists who want to move from running courses to consulting on solutions
- HRBPs and Learning Partners working with department leaders
- Internal trainers who want to solve the right problem instead of 'delivering a course'
After this course, you will
- Distinguish a training request from a performance problem
- Diagnose performance causes with BEM (6 factors)
- Run a 4-layer gap analysis without skipping steps
- Design a mixed solution package and present it to leadership
Course content (5 modules)
Module 1
A training request is not the problem
Move from 'taking course orders' to diagnosing performance problems — with Geary Rummler's legacy.
24 min
Module 2
BEM: the six causes of performance
Thomas Gilbert's BEM: 6 factors split into environment and individual.
24 min
Module 3
The 4-layer gap analysis process
From business gap to solution: the Robinson & Robinson gap model.
22 min
Module 4
From diagnosis to a solution package
Design a mixed solution (training + non-training) and present it to leadership.
22 min
Module 5
Final test & certificate
A 10-question comprehensive test. Score at least 8/10 to earn the Performance Consulting for L&D certificate.
10 min
Certificate in Performance Consulting for L&D
Complete all 5 modules and score at least 8/10 on the final test to unlock the certificate — issued by Nhan Ha (Tony), MBA, SHRM-CP via TTD. Download the PDF, print it, and share it on LinkedIn.
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