Final test & Certificate

Choose the best answer for each question.

To pass: at least 8 of 10 correct.

1. Question 1. What does psychological safety mean?

   AThe sense you can voice opinions, admit mistakes or ask questions without punishment or humiliationBAn environment where nobody is criticised and standards are loweredCEveryone always agreeing in meetings

2. Question 2. What was Project Aristotle's main finding?

   AHow a team works together matters more than who is on itBTeams of the strongest individuals are always most effectiveCTeam size determines effectiveness

3. Question 3. Why is psychological safety considered the FOUNDATION?

   ABecause the other factors depend on it — without it, problems stay hiddenBBecause it's the easiest to buildCBecause it costs nothing

4. Question 4. Where do the strongest teams sit on the safety × standards matrix?

   AThe learning zone — high expectations and high safetyBThe comfort zone — high safety, low expectationsCThe anxiety zone — high expectations, low safety

5. Question 5. Why is the 'anxiety zone' the most dangerous?

   AStaff know about problems but daren't raise them, so the organisation only learns too lateBBecause people work too hardCBecause standards are too low

6. Question 6. An employee reports early that they sent a client the wrong quote. What's the right reaction?

   AThank them for reporting immediately, fix the problem first, then improve the process togetherBCriticise them straight away so they remember not to repeat itCTell them to sort it out themselves and report back

7. Question 7. Why does 'any thoughts?' at the end of a meeting rarely work?

   ABecause answering means taking the risk of being the first to speakBBecause people are tired by the endCBecause the question is too short

8. Question 8. What characterises meetings in teams with high psychological safety?

   AMORE debate about ideas and optionsBFast agreement every timeCFewer meetings because nothing needs discussing

9. Question 9. Which type of failure should be RECOGNISED rather than penalised?

   AIntelligent failure — a deliberate experiment in genuinely unknown territoryBPreventable failure — skipping steps in a well-known processCAll failures should be treated the same

10. Question 10. At what level should psychological safety be measured?

    APer team — two teams in the same company can differ completelyBCompany-wide, to get a single numberCPer individual, to see who is anxious