Final test & certificate

Choose the best answer for each question.

To pass: at least 8 of 10 correct.

1. Question 1. What is the standard sequence of Strategic Workforce Planning?

   AAction → Gap → Supply → DemandBDemand → Supply → Gap → ActionCHiring → Training → Reporting

2. Question 2. How does SWP differ from an annual hiring plan?

   ASWP looks 2–3 years, strategy-linked, includes capabilities not just headcountBSWP is only for tech companiesCNo difference

3. Question 3. In the AT&T Future Ready case, what was the core strategic decision?

   ALay off 100,000 people and hire anewBInvest ~$1 billion to reskill the existing workforce for software/cloud skillsCOutsource the whole technology function

4. Question 4. Which factor is NOT part of identifying a critical role?

   ACreates outsized value for the strategyBScarce in the market / vacancy paralyzesCThe title sounds important

5. Question 5. What are 'no-regret moves' in scenario forecasting?

   ACapabilities needed in EVERY scenario — invest now, no regretBDecisions that need no thoughtCCheap courses

6. Question 6. Why say 'supply is a flow, not a snapshot'?

   ABecause you must subtract attrition, retirement, transfers when projecting the futureBBecause employees move between floors a lotCBecause HR data is always wrong

7. Question 7. What does a 'quality' gap mean?

   AShort on the number of peopleBEnough people but capability below the required levelCA cramped office

8. Question 8. How is a gap's 'heat' assessed?

   AThe size of the gap numberBScarcity × build time × damage when vacantCThe department head's gut feel

9. Question 9. A rare-expert need for only a 6-month project should use which lever?

   ABuildBBorrow (outsource/contractor)CBounce

10. Question 10. What situation is the 'Bind' lever for?

    ARetaining a holder of key capabilities at risk of leavingBHiring new people very fastCAutomating repetitive work