Module 3/4 34 min
In the room: handling situations and giving feedback
Step 1 / 3·Questions that draw the room in
0/3 steps done
Learning objectives — after this module you will:
- Ask questions that draw the room in
- Handle the three common difficult situations
- Give feedback specific enough to act on immediately
Learn ~12 min
Questions that draw the room in
Swap closed questions for open ones in the right places.
Four replacements
| Instead of asking | Ask |
|---|---|
| Does everyone understand? | Who can restate this step in their own words? |
| Any questions? | In your experience, where in this process do people most often go wrong? |
| That's clear, right? | If you hit case X, what would you do first? |
| Hands up if you're lost | Each table write down one thing you are unsure about; I'll collect and work through them |
Wait long enough after asking
Trainers typically wait under two seconds and then answer themselves. Adults need roughly seven to ten seconds to form an answer. That silence is not failure; it is thinking time.