HR Operations • For HR • ~100 min
Workplace Investigation
When to investigate, non-leading interviewing, the balance of probabilities, and a six-part report.
What you'll get: When a complaint arrives, most companies improvise because nobody has been trained in workplace investigation. This ~100-minute course walks the whole process: the three levels of response, choosing an investigator without a conflict of interest, writing a closed-scope plan, interviewing in the right order with non-leading technique, assessing credibility when accounts conflict, concluding on the balance of probabilities, writing a six-part report, and the mandatory post-investigation steps including retaliation monitoring.
Who is this course for?
- HR professionals handling complaints and internal grievances
- Middle managers asked to investigate matters in their function
- Compliance and internal control staff
After this course, you will
- Decide which matters need a formal investigation
- Write a closed-scope plan and choose an appropriate investigator
- Interview in order, question without leading, and minute properly
- Conclude on the balance of probabilities and write a usable report
Course content (4 modules)
Module 1
When a formal investigation is needed
Three levels of response, the four ground rules of an internal investigation, who may investigate, and how to plan.
26 min
Module 2
Interviewing and gathering evidence
Interview order, non-leading questioning, minuting properly, and what to do when accounts conflict.
28 min
Module 3
Findings, the report, and what comes after
Which standard of proof applies, the structure of a usable investigation report, and the mandatory steps after a finding.
28 min
Module 4
Final test & Certificate
A 10-question wrap-up test. Score at least 8/10 to earn the Workplace Investigation certificate.
12 min
Certificate in Workplace Investigation
Complete all 4 modules and score at least 8/10 on the final test to unlock the certificate — issued by Nhan Ha (Tony), MBA, SHRM-CP via TTD. Download the PDF, print it, and share it on LinkedIn.
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