Final test & Certificate

Choose the best answer for each question.

To pass: at least 8 of 10 correct.

1. Question 1. Which barrier does an external professional coach NOT face?

   AThe power paradox — you decide the coachee's pay and ratingBNot having enough time for a sessionCNot knowing how to ask open questions

2. Question 2. Why is 'advising immediately' harmful over time?

   AThey never build their own thinking and become increasingly dependent on youBBecause managers' advice is usually wrongCBecause it takes more time

3. Question 3. What's the best reflex question when someone brings you a problem?

   A'What options have you already thought of?'B'Just do it like this…'C'Why couldn't you handle this yourself?'

4. Question 4. In which situation should you NOT coach?

   AA crisis, when they genuinely don't know how, or on a compliance matterBWhen the employee is experiencedCWhen you happen to have spare time

5. Question 5. What are the four questions of a ten-minute coaching conversation?

   AWhat's the real problem → What have you tried → What else could work → What will you do and whenBWho's at fault → Why → How to fix → By whenCWhat's the goal → What's the result → Who's accountable → When to report

6. Question 6. Why ask 'what else could work?' several times?

   ABecause the first option is usually just the easiest to think of, not the bestBTo stretch the session to its allotted timeCBecause people usually lie the first time

7. Question 7. How do you spot a question that's really 'disguised advice'?

   AYou already have an expected answer before askingBThe question is longer than one lineCThey answer too quickly

8. Question 8. What's the right sequence for an underperformance conversation?

   AState the facts with data → agree the gap → then switch into coachingBOpen with a coaching question so they realise the problem themselvesCOnly coach, avoiding any assessment so they don't get discouraged

9. Question 9. Which group usually receives the least coaching?

   AStrong performers — because they don't cause any problemsBNew joinersCUnderperformers

10. Question 10. When someone honestly says 'I don't know', what should you do?

    ASwitch to teaching: offer a few options for them to choose between and explain whyBKeep asking until they come up with somethingCEnd the session and reschedule