Final test & certificate

Pick the best answer for each question. 8/10 to earn the certificate.

To pass: at least 8 of 10 correct.

1. Question 1. What is the biggest problem with the feedback sandwich?

   APeople leave with the wrong read on how serious the issue isBIt takes longer than speaking straightCIt only works with new employees

2. Question 2. What are Stone and Heen's three kinds of feedback?

   AAppreciation, coaching, evaluationBPositive, negative, neutralCFormal, informal, anonymous

3. Question 3. Why should evaluation and coaching not share one meeting?

   AEvaluation drowns it — all they remember is the number and the advice evaporatesBLabour regulations do not permit itCThe meeting would run over 60 minutes

4. Question 4. What is the camera test for?

   AChecking whether what you are about to say is observation or interpretationBRecording the feedback conversation as evidenceCDeciding whether to speak privately or in front of the team

5. Question 5. What are the three parts of SBI, in order?

   ASituation – Behavior – ImpactBStrength – Barrier – ImprovementCSupport – Behavior – Instruction

6. Question 6. Right after you finish the Impact, what should you do?

   AStop and ask 'how do you see it?'BImmediately supply the fix for next timeCMove on to another area for improvement

7. Question 7. When giving feedback to your boss, what should you do first?

   AAsk permission before you speakBSend an email so there is a written recordCSpeak on behalf of the whole team to add weight

8. Question 8. You manage someone with far deeper technical expertise than yours. What should your feedback address?

   AThe impact on schedule, on others, on the customer — what you can observeBThe technical solution, since you carry final accountabilityCNothing; leave it to a peer with the same expertise

9. Question 9. You hear feedback and your first reaction is 'who are THEY to tell me this'. Which trigger is that?

   AThe relationship triggerBThe truth triggerCThe identity trigger

10. Question 10. What does saying 'thank you for telling me' mean when you do not yet agree with the feedback?

    AIt keeps the door open for next time — it does not mean you agreeBIt means you accept the feedback is correctCIt politely ends the conversation to avoid an argument