Power Skills • For every role • ~90 min
Giving and Receiving Feedback
Why kind feedback usually changes nothing, and how to say it so people actually shift.
What you'll get: Feedback is the most-discussed management skill and the most poorly executed. This ~90-minute Power Skills course goes straight to where it breaks: why the sandwich leaves people misjudging how serious an issue is, the three kinds of feedback people mix together (appreciation, coaching, evaluation), the SBI frame for describing behaviour instead of labelling character, how to give feedback to your boss and to people with deeper expertise than yours, and the three triggers that make you defensive when feedback comes back at you.
Who is this course for?
- Line managers who have to say hard things every week
- Newly promoted managers who were never taught how
- HR/L&D building a feedback culture
- Anyone who wants to give a colleague or a boss feedback without damaging the relationship
After this course, you will
- Diagnose which kind of feedback is needed before you open your mouth
- Use the SBI frame to describe behaviour instead of labelling people
- Give feedback upward and to people more expert than you
- Receive feedback without being carried off by the three triggers
Course content (4 modules)
Module 1
Why kind feedback usually changes nothing
The sandwich trap, the three kinds of feedback people mix together, and the real reason nothing changes.
22 min
Module 2
Talk about behaviour, not about who someone is
Separating observation from interpretation, the three-part SBI frame, and opening without raising defences.
24 min
Module 3
Three hard cases, and how to receive feedback
Feedback to your boss, to someone more expert than you, and receiving it without putting up walls.
26 min
Module 4
Final test & certificate
A 10-question test covering the whole course; 8/10 unlocks the certificate.
18 min
Certificate in Giving and Receiving Feedback
Complete all 4 modules and score at least 8/10 on the final test to unlock the certificate — issued by Nhan Ha (Tony), MBA, SHRM-CP via TTD. Download the PDF, print it, and share it on LinkedIn.
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