Final test & certificate

Pick the best answer for each question. 8/10 to earn the certificate.

To pass: at least 8 of 10 correct.

1. Question 1. What is the core difference between stress and burnout?

   AStress is overload and rest helps; burnout is depletion and the work itself must changeBStress lasts under a month, burnout over a monthCStress affects staff, burnout affects managers

2. Question 2. What are the three Maslach dimensions of burnout?

   AEmotional exhaustion, cynicism and detachment, reduced sense of efficacyBPhysical, mental, socialCMild, moderate, severe

3. Question 3. Someone starts being sarcastic about colleagues and calling customers 'this case'. How should this be read?

   AThe cynicism dimension — a defence mechanism, not a bad attitudeBA sign they do not fit the company cultureCA discipline issue needing an immediate warning

4. Question 4. What test tells you whether the problem lies in the job or in the person?

   AIf a healthier replacement would also burn out within six months, the problem is the jobBIf the person burnt out at a previous employer, the problem is theirsCIf they do not join the wellbeing programme, the problem is theirs

5. Question 5. What are the six workplace factors that drive burnout?

   AWorkload, control, reward, community, fairness, valuesBPay, benefits, environment, boss, colleagues, promotionCTime, money, health, family, friends, hobbies

6. Question 6. Someone says: 'I'm accountable for the team's results but I don't decide who joins or leaves.' Which factor is this?

   AControlBWorkloadCFairness

7. Question 7. What mainly drains MENTAL energy?

   AConstant interruption, rather than volume of workBProlonged sleep deprivationCConflict with colleagues

8. Question 8. Which way of declining preserves professional credibility?

   AState your current load and invite them to set the priority or the tradeBSay you are too busy and cannot take it onCAccept it, miss the deadline, and apologise afterwards

9. Question 9. Of the five things only a manager can do, what comes first?

   ACUT work for real, not just reorder prioritiesBRun sessions on work-life balanceCEncourage people to take more leave

10. Question 10. Why is 'are you okay' not enough?

    AIt almost always gets 'I'm fine'; only a specific question produces a real answerBAsking about feelings goes beyond a manager's roleCPeople will think they are being assessed