Management & Leadership • Retention • ~110 min
Retention Is a Manager's Job
People leave managers far more often than they leave companies.
What you'll get: An organisation relying on exit interviews almost always concludes 'it's pay' or 'it's development' — the two things a line manager controls least. This 110-minute course focuses on the levers you actually hold: the three strongest factors all sit with you, six early signs with the intervention window, four stay questions to ask before any resignation, and four levers that cost no budget and start next week.
Who is this course for?
- Line managers with someone on the team thinking of leaving
- Managers in departments with high attrition
- Managers who believe they can do nothing because they do not set pay
- HR practitioners equipping managers with retention tools
After this course, you will
- Understand why exit interview data cannot drive decisions
- Spot the six early signs while the intervention window is open
- Run a stay conversation before any resignation arrives
- Use four no-budget levers starting next week
Course content (4 modules)
Module 1
Why people really leave
The gap between what an exit interview records and the actual reason.
26 min
Module 2
Seeing the signs before the resignation arrives
Six signs, the window you still have, and the stay conversation.
28 min
Module 3
Four levers that cost nothing
What you can change from next week without anyone's approval.
30 min
Module 4
When you cannot keep them, and the final test
How a departure becomes an asset, and the final test.
26 min
Certificate in Retention for Managers
Complete all 4 modules and score at least 8/10 on the final test to unlock the certificate — issued by Nhan Ha (Tony), MBA, SHRM-CP via TTD. Download the PDF, print it, and share it on LinkedIn.
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