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Module 4/14 15 min

SJI technique & test strategy

Step 1 / 2·A 4-step process for SJIs

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Learning objectives — after this module you will:

  • Apply the 4-step process for SJIs
  • Recognize common 'trap' answers
  • Manage your time and exam-room mindset
Learn ~6 min

A 4-step process for SJIs

Choose the 'most effective' action, not the 'absolutely correct' one.

4 steps

  1. Identify YOUR ROLE (HR) and the core PROBLEM in the situation.
  2. Ask: which action addresses the root cause while staying fair, respectful, and true to the HR role?
  3. Eliminate extreme answers: avoiding/doing nothing, overreacting, escalating unnecessarily, showing bias.
  4. Choose the answer that is PROACTIVE, EVIDENCE-BASED, and PRIORITIZES DIRECT COMMUNICATION before escalating.

Common 'trap' answers

Beware: (1) an action that merely pleases one party while ignoring policy; (2) escalating to the boss/legal before gathering information; (3) ignoring the problem; (4) decisions based on a protected characteristic (age, gender, religion, etc.).

Key takeaway: SJIs: find the proactive, fair action that fits the HR role — never extreme.

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