Final test & certificate

Choose the best answer for each question.

To pass: at least 8 of 10 correct.

1. Question 1. What core questions does TNA answer?

   AHow much to price the courseBIs training really needed, who needs it, and what is neededCWhere to rent a classroom

2. Question 2. What are the three levels of the classic TNA model?

   AOrganization – Task – PersonBMorning – Noon – AfternoonCBasic – Intermediate – Advanced

3. Question 3. Why start TNA at the ORGANIZATION level?

   ABecause it's the easiest levelBTo tie the training need to business goals — if it can't be linked, you should stopCBecause leadership demands it

4. Question 4. In the Starbucks 2008 case, where was the training need recognized?

   AFrom employees' training requestsBFrom an organization-level business signal: coffee quality — the core experience — declinedCFrom a competitor launching a course

5. Question 5. What is the golden question to screen 'is it a training problem'?

   AIs the course fun?BIf required to do it, COULD they? (Yes = not training; No = it is training)CIs there enough budget?

6. Question 6. Employees know how to greet customers to standard but don't, because shifts are overloaded. What problem is this?

   AA training problem — run a greeting-skills courseBNot a training problem — it's workload / process / managementCA recruiting problem

7. Question 7. To understand how a TOP performer actually operates, which method fits best?

   AEmail the whole companyBOn-site observation combined with interviewing the top performerCRead the financial report

8. Question 8. What does a to-standard learning objective describe?

   AWhat the learner WILL BE ABLE TO DO after the course (observable verb)BWhat the learner 'will understand' and 'will know'CThe instructor's slide content

9. Question 9. In the ABCD formula, what do the letters stand for?

   AAudience – Behavior – Condition – DegreeBAge – Budget – Cost – DateCAnalyze – Build – Check – Deliver

10. Question 10. Why use Bloom's taxonomy when writing objectives?

    ATo make objectives longerBTo pick verbs at the right thinking level (remember, apply, analyze, create)CBecause Bloom's is legally required