Power skills • Thinking & problem solving • ~110 min
Systems Thinking
Today's solution is often next quarter's problem.
What you'll get: Most failed solutions are not wrong; they act on one part of a system and get absorbed by another. This 110-minute course teaches you to see that: three backfire mechanisms common in HR, how to draw a feedback loop in fifteen minutes using measurable variables, five leverage tiers from parameters up to system goals, and four checks before rolling out any intervention.
Who is this course for?
- Managers dealing with problems that return every year
- HR practitioners designing policies and targets
- Anyone responsible for process improvement
- Anyone who has seen a good solution create a new problem
After this course, you will
- Recognise the three mechanisms that make correct interventions fail
- Draw a feedback diagram for a real problem
- Choose an intervention tier that matches your authority
- Anticipate the unintended consequences of a new target
Course content (4 modules)
Module 1
Why today's solution becomes next quarter's problem
Three mechanisms that make a correct intervention produce the wrong result.
26 min
Module 2
Drawing the feedback loop
Two kinds of loop, how to draw a simple diagram, and how to find the loop in control.
28 min
Module 3
Choosing a high-leverage intervention
A ladder of intervention types, from high-effort/low-effect to low-effort/high-effect.
28 min
Module 4
Applying it in an organisation, and the final test
How to bring systems thinking into a meeting, and the final test.
28 min
Certificate in Systems Thinking
Complete all 4 modules and score at least 8/10 on the final test to unlock the certificate — issued by Nhan Ha (Tony), MBA, SHRM-CP via TTD. Download the PDF, print it, and share it on LinkedIn.
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